Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shoplozana.com .
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, Paypal account information, Apple pay, ShopPay, MetaPay, and GooglePay), email address, and phone number. We refer to this information as “Order Information”.
Section Title: Usage of Customer Data with Third-Party Tools**
Introduction:
At Lozana, we prioritize the privacy and security of our customers' data. This section of our privacy policy provides detailed information about how we use customer data in conjunction with third-party tools, including TikTok Pixels, Events API, Advanced Matching, and Shopify APIs, to enhance your shopping experience.
Data Collection and Purpose:
TikTok Pixels & Events API: We use these tools to understand how you interact with our website. This data helps us measure the effectiveness of our ads and improve our product recommendations and advertising strategies.
Advanced Matching: This technique is employed to associate your website activities with your user profile, enhancing the relevance and efficiency of the ads you see.
Shopify APIs: These are used to manage various aspects of our store, from product listings to order processing, ensuring a seamless shopping experience. They may also be used to integrate our store with external services, enhancing functionality and efficiency.
Data Sharing and Usage:
The data collected through the above tools may be shared with the respective service providers (e.g., TikTok, Shopify) for processing and analysis. The information is primarily used for personalizing your shopping experience, providing targeted marketing, and improving our store's overall functionality and user interface. Customer data being shared is "Add Billing," "Complete Payment," "Search," "Complete Registration," "Phone Number," "Data via Customer API," "Add to Cart," "Initiate Checkout," "View Content," "Email," and "Data via Order APIs."
Data Retention and Security:
We retain the collected data for a period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. We employ robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Your Rights and Choices:
You have the right to access, rectify, or delete your personal data that we collect and store. We provide options for you to opt-out of data tracking and sharing. You can do this by adjusting your cookie settings on our website or contacting our support team for assistance.
Updates and Amendments:
We may update this section to reflect changes in our practices or relevant regulations. We encourage you to review this section periodically to stay informed about how we are protecting your data.
Contact Information:
If you have any questions or concerns about our use of your personal data, please contact us at support@shoplozana.com.
By using our website and services, you acknowledge that you have read and understood this section of our Privacy Policy. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable laws.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Text Marketing Notifications
By subscribing to Lozana text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@shoplozana.com or by mail using the details provided below:
Lozana
[Re: Privacy Compliance Officer]
216 Jones Road, Mocksville NC 27028, United States